Our Response to COVID 19
This is our latest update on our response to COVID-19. This page will continue to be updated with the latest information. Last Updated: August 4, 2020.
Dear Valued Customer,
Urban Furniture Outlet, like so many of you, are trying to navigate our staff and teams through a difficult time. This situation is evolving daily and we will make every effort to update any changes in hours of operation to our customers as soon as possible. The health and wellness of our staff and customers is of the utmost importance to us.
Effective Saturday, August 1st, 2020, we have resumed our full operating stores hours -open 7 days a week. We have also resumed our full delivery and assembly services.
To Schedule a Virtual Appointment:
We understand not all of our customers are ready to return to our showrooms. Please Call Us at 302-328-1040 (New Castle) 302-724-5212 (Dover), email us, or chat with us online! We know shopping for furniture and mattresses, especially with all going on can be a challenge. We are here to help. Our UFO associates are able to offer phone consultations, send images, video chat, zoom, and do what we need to help you with making shopping easy! We are happy to dedicate a scheduled appointment time to best serve you.
Are Your Showrooms Open?
Yes! Our Dover and New Castle furniture showrooms are open and have resumed regular store hours. We require that all customers wear a face mask or covering when entering our stores.
Safety of our UFO Staff & Customers:
The safety of our UFO teams and our customers is our top priority. We have had additional training and education on COVID-19 symptoms and best practices to stay safe and healthy for all staff. Additional measures to ensure cleanliness and safety of our facilities have been enacted including:
- Practice social distancing 6 feet or more between yourself and others
- Frequent disinfecting surfaces throughout day
- Hand sanitizer available
- Disposable gloves available
- Frequent hand washing of 20 seconds or more
Pick Up & Deliveries:
Additional measures have been done to keep our UFO delivery team and customers safe as well. We will continue to fulfill orders and pick up and limited delivery service. The following preventative steps taken include:
- Additional COVID-19 training for all staff on symptoms and preventative measures
- Social distancing of 6 feet or more as much as possible
- Disinfecting surfaces in truck, tools, hand trucks through out day
- Use of face masks or coverings
- Frequent hand washing/hand sanitizer use
- Preparing items as best we can prior to delivery
- We are offering curb side or ‘to the door’ delivery as well as full service delivery at this time
Per Delaware guidelines, full delivery services of furniture and household goods are permitted. To ensure the safety of our employees and customers, we are only offering ‘to the door’ deliveries at this time to limit contact and exposure. When scheduling your delivery, please let your representative know which service you prefer. We do have set up and assembly services available at this time.
Any questions or concerns regarding delivery or pick ups contact us via phone, email, or chat with us online.
In Home Repairs
We have resumed our service calls and services – please contact your store of purchase for more information.
If I purchase furniture now, how long with it take to receive?
If your item is in stock, it will be subject to delivery availability. Due to COVID-19 and Delaware state guidelines, our delivery times and services may change. Please continue to check on our website for any updates to these services.
Please note: we are experiencing longer than usual wait times and delays from our manufacturers. Be assured our UFO teams are working hard to fulfill orders as soon as possible. Thank you for your patience.
Lead times with special orders will vary by manufacturer. Each manufacturer has different operating schedules due to COVID-19. Some are closed, some are open; some are experiencing delays with shipping. We will do our best to keep customers up to date on any lead time changes as they arise. Please contact us for information on your specific order/items of interest.
We appreciate our Delaware and surrounding communities and customers support of each other, us, and many other small businesses during this difficult time and are confident together we will get through this.
We wish you and yours good health, be well, be safe, check on your neighbors, and may we do all we can to support one another during this difficult time.
~ Your Friends at UFO