Your use of this site indicates your acceptance of these terms and conditions. Urban Furniture Outlet reserves the right to make changes to this site and these conditions at any time.
General:
All Sales are FINAL – No Cash Refunds
No Refunds or Exchanges on Deposits or Special Orders
Warranty:
Customer must inform Urban Furniture Outlet of any damage or defect to an item within 5 days of purchase. Urban Furniture Outlet reserves the right to inspect & determine the cause of any and all claims of defect or damages. Urban Furniture Outlet holds no responsibility for damage due to normal wear and tear or customer abuse. Urban Furniture Outlet will provide service to repair most manufacturer defects & restore goods to merchantable condition. THERE WILL BE NO EXCHANGES. Mattress/Box will not be accepted for return once removed from plastic. Necessary service will be performed at the discretion of Urban Furniture Outlet, either in the customer’s home or at our store. Customer shall be responsible for paying for all charges for repairs and transportation if not covered by warranty. Any item(s) sold “AS IS” voids any warranty. An additional 5 year warranty is available for purchase at an additional cost prior to pick-up or delivery. Our warranty program is provided through Montage, not Urban Furniture Outlet.
Customer Pickup:
We will gladly help you load merchandise into your vehicle. However, we assume no responsibility for damages incurred to your vehicle or merchandise due to loading, fastening, or transportation.
Delivery Agreement:
Your delivery agreement with Urban Furniture Outlet can be found at Delivery (please click on delivery)
Urban Furniture Outlet offers a 6 month price hold on items and will guarantee the sale price of any non-discontinued item, provided you complete the transaction within 6 months. Merchandise will be ordered once the layaway is paid in full. Merchandise will be returned to stock if not picked up 10 days after the estimated pick up date. In the event of a cancellation, we will refund all the money customer has paid, less a cancellation fees and monthly fees. No refunds will be made for Special Order items that have been ordered. Layaway terms are subject to manufacturer’s availability. In the event an item is no longer available, customer MUST re-select merchandise and use deposit towards its purchase.
Copyright and Trademark Notice
This site is owned and operated by Urban Furniture Outlet Inc. Unless otherwise specified, all material appearing on this site, including text, site design, logos, graphics, icons, and images, as well as selection, assembly and arrangement thereof are the sole property of Urban Furniture Outlet. Visitors may use the content of this site only for the purpose of reviewing the product lineup and features. No material from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without written permission from Urban Furniture Outlet.
Typographical Errors
Urban Furniture Outlet strives to provide accurate and timely information on the website. However, in the event merchandise is incorrectly priced or contains incorrect product details or other misinformation due either to typographical error or faulty information from the supplier(s), Urban Furniture Outlet has the right to refuse or cancel any orders, whether or not the order has been confirmed and payment received. If a credit card has been charged for purchases and the order is canceled, Urban Furniture Outlet will issue a credit to the credit card account in the amount of the charge.
Delivery Agreement
Your delivery agreement with Urban Furniture Outlet can be found at Delivery (please click on Delivery to be directed to the Delivery Agreement page to review policy)
Returns & Exchanges
Urban Furniture Outlet’s Return and Exchange policy can be found at Returns & Exchanges (please click on Returns & Exchanges to be directed to the Return & Exchange policy)
SMS Terms & Conditions
1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If consent has been given to receive text messages from Urban Furniture Outlet Inc., messages may be received related to the following (provide specific examples):
Conversational Purposes
Follow-up messages
Product inquiries
Promotions or offers (if applicable)
Example: “Hello, this is a reminder of your upcoming delivery with Urban Furniture Outlet for this Tuesday between 9:00 and 1:00. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
“Message frequency may vary. You may receive up to 3 SMS messages per week regarding product inquiries.”
4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
Opt-in to receive SMS messages from Urban Furniture Outlet Inc. can be done in the following ways:
Verbally, during a conversation
6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://furnitureurban.com/
8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy – Urban Furniture Outlet and Terms & Conditions – Urban Furniture Outlet pages.
Message frequency may vary
Please feel free to contact us if you have any questions.